Integrations/Jira/Outlook

Outlook to Jira
Email Integration

Forward emails from Outlook to create Jira tasks automatically. AI extracts details, sets priority, syncs attachments. No plugins needed.

Start FreeSee Setup Steps
Outlook
Jira

Setup in 5 Minutes

No plugins. No browser extensions. Just email forwarding.

1

Sign up for Casso

Create your free account. No credit card required. Takes 30 seconds.

2

Connect Jira

Enter your Jira API key and select the board/project where tasks should be created.

3

Get your Casso address

Copy your unique forwarding address (e.g., abc123@forward.casso.app).

4

Forward from Outlook

  1. Open the email in Outlook
  2. Click Forward (or press Ctrl+F)
  3. Enter your Casso forwarding address
  4. Click Send - task created in seconds

What Gets Created in Jira

Casso extracts everything from your email automatically.

Email threads parsed into separate comments (native Jira deletes quoted text)
AI extracts due dates from "need by Friday" (native requires manual entry)
AI detects urgency and sets priority (native only reads email header flags)
Attachments synced with full context
Works with any Jira project type
Rich text preserved via Atlassian Document Format

Three Ways to Use Casso

Choose the workflow that fits how you work with Jira.

Just Forward It

Got an email? Forward it. That's it. I do this one a lot.

Forward → Jira task created

The Sneaky One

BCC means they can't see it. I learned that the hard way.

BCC Casso → Task logged invisibly

The Fancy One

This one does everything automatically. I barely have to think. Which is good.

ticket:xxxx → Updates existing task
See detailed use cases

Related Integrations

Other ways to connect to Jira

GmailJira

Gmail + Jira

Other Outlook integrations

OutlookAsana

Outlook + Asana

OutlookMonday.com

Outlook + Monday.com

OutlookClickUp

Outlook + ClickUp

Frequently Asked Questions

Common questions about connecting Outlook to Jira.

Does this work with Outlook desktop and web?

Yes. Casso works with any email client that can forward emails - Outlook desktop app, Outlook web, Outlook mobile, and Microsoft 365. No plugins or add-ins required.

Can I BCC Casso from Outlook?

Yes. BCC your Casso address when sending emails to log them without the recipient knowing. Forward their replies with ticket:xxxx in the subject to update the issue.

What happens to attachments?

Attachments are automatically synced to your Jira issue. Each attachment is tied to the specific message it came from.

How do replies get routed to existing issues?

Include ticket:xxxx in the subject line when forwarding. Casso routes the email as a new comment on the existing issue. Similar to Jira's native issue key routing, but works across all platforms.

How is this different from Jira's native email handler?

Native Jira dumps your email as one blob and the "Strip Quotes" feature deletes previous replies. Casso parses threads into separate comments, extracts due dates, and auto-sets priority from content.

Connect Outlook to Jira Today

Setup takes 5 minutes. Start with 10 free emails per month.

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