Integrations/Jira

Stop Copy-Pasting Emails Into Jira

Forward once, get AI-parsed issues. Native Jira email dumps a blob and deletes quoted replies. Casso parses threads into comments, extracts due dates, and sets priority automatically.

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Jira

What Happens Today vs. With Casso

Today (Native Jira)

  • ✗Forward email thread → one blob in description
  • ✗Strip Quotes deletes previous replies instead of parsing them
  • ✗"Need by Friday" ignored → you fill in due date manually
  • ✗Priority only from email header flag, not content
  • ✗HTML converted to plain text or wiki markup
  • ✗Custom fields? Fill them in by hand

With Casso

  • ✓Each reply → separate comment with timestamp
  • ✓Full thread history preserved and organized
  • ✓AI reads content → due date auto-set
  • ✓AI detects urgency → priority auto-set
  • ✓Rich text preserved via ADF
  • ✓ticket:xxxx in subject → routes to existing issue

If you spend 2 minutes per email copying details into Jira issues, and you get 20 emails a day, that's 40 minutes. Every day. Casso does it in seconds.

How Casso + Jira Works

1

Forward Any Email

Get your unique Casso address. Forward client emails, requests, or bug reports.

2

AI Extracts Details

Claude AI reads the email, extracts key info, detects priority, and finds due dates.

3

Jira Task Created

A new task appears in Jira with full details and attachments. Done in seconds.

Jira Integration Features

Everything you need to turn emails into Jira tasks.

Email threads parsed into separate comments (native Jira deletes quoted text)
AI extracts due dates from "need by Friday" (native requires manual entry)
AI detects urgency and sets priority (native only reads email header flags)
Attachments synced with full context
Works with any Jira project type
Rich text preserved via Atlassian Document Format

Integration method: REST API with Atlassian Document Format (ADF)

Perfect For

Common use cases for the Jira + Casso integration.

Client support requests

Bug reports from email

Feature requests from stakeholders

Vendor communication tracking

Works With Your Email

No plugins to install. Just forward from your email client.

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Frequently Asked Questions

Does Jira already have email-to-issue?

Yes. It dumps your entire email as one block of text. The "Strip Quotes" feature removes quoted text entirely rather than parsing replies into comments. You still fill in priority, due dates, and custom fields by hand.

Can Jira extract due dates from email content?

No. Priority can be set from the email header flag (if your email client sets it), but natural language like "need this by Friday" is ignored. You fill in dates manually after the issue is created.

What about the issue key in subject line feature?

Jira is the only PM tool that supports routing replies via issue key in the subject. Casso uses the same pattern (ticket:xxxx) so you get this benefit across all platforms, not just Jira.

Is this just for agencies?

No. Anyone drowning in client emails, vendor communication, support requests, or internal asks. If email is how work arrives and Jira is where you manage it, Casso connects them.

Start Forwarding Emails to Jira

Setup takes 5 minutes. 10 free emails per month. No credit card required.

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